Last Updated: 08-06-2025

Welcome to Aqsa Electronics. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our home appliances.

Please read this privacy policy carefully. By using our website and services, you consent to the data practices described in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products, or otherwise contact us.

Personal Information Provided by You:
The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • Names and contact details (Phone number, Email address)
  • Billing and shipping addresses (Crucial for Cash on Delivery and courier services)
  • Order history and preferences
  • Payment information (Bank details, JazzCash/EasyPaisa numbers, or Credit/Debit card details processed via secure gateways)

Information Automatically Collected:
We automatically collect certain information when you visit, use, or navigate the website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, and referring URLs.

2. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

  • To fulfill and manage your orders: We use your information to process payments, arrange shipping via our courier partners (e.g., TCS, Leopards, CallCourier), and deliver products like Air Coolers, Washing Machines, and Kitchen Appliances to your doorstep.
  • To send administrative information: We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
  • To protect our services: We may use your information as part of our efforts to keep our website safe and secure (for example, for fraud monitoring and prevention).
  • To respond to legal requests and prevent harm: If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

3. Sharing Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

  • Delivery Partners: To deliver your orders, we must share your Name, Phone Number, and Address with our logistics and courier partners.
  • Payment Processors: If you pay online, your financial data is securely processed by third-party payment gateways (e.g., Bank Alfalah, JazzCash, EasyPaisa). We do not store your full credit card details on our servers.
  • Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

4. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Cookies help us remember your items in the shopping cart, understand your preferences based on previous or current site activity, and compile aggregate data about site traffic and site interactions. You can choose to disable cookies through your browser settings, but this may affect your shopping experience.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Correction: You can ask us to correct any inaccurate or incomplete information.
  • Right to Deletion: You can request that we delete your personal information from our records (subject to legal retention requirements for tax and order records).

To exercise any of these rights, please contact us using the details provided below.

7. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.

8. Updates to This Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated “Revised” date and will be effective as soon as it is accessible.

9. Contact Us

If you have questions or comments about this policy, or if you wish to exercise your privacy rights, you may contact us at:

Aqsa Electronics
📍 Address: Shop No 10, Main Abdullah Haroon Road, Near The Laboratory, Saddar, Karachi, Pakistan.
📞 Phone: +92 334 3247601
📧 Email: aqsaelectronics74@gmail.com